Ticket Cancellation/Change Rules

IMPORTANT TICKET RULES.PLEASE PRINT THIS PAGE FOR YOUR REFERENCE

ALL cancellations must be made atleast 24 hours before flight time or passenger/s will either pay high no show fees to rebook or refund the ticket or lose total value of the ticket depending on specific airline rules.  Passengers who don’t notify the agency at least 3 hours to 24 hours before departure (rule varies with each airline), that they intend to cancel their trip and get the refund or rebooking  process started will be marked as “no shows” by the airline on flight date and will  be subject to high “no show” fees by the airline or not be able to get any kind of refund (depending on specific fare rules for your ticket).  On some airlines, changes have to be made before departure date to not lose all credit.  Return  changes can be made after departure either direct with the airline at destination city or by contacting Ethiopis Travel Agency and paying the applicable fees and fare difference, if there is any.

Net fares are refundable but with a penalty–contact us to get the penalty amount for your specific ticket as penalties /fees vary depending on the airline. Note: some net fares are non-refundable on specific fares.  Best way to be sure is to contact us if you need to know the refund/ exchange rules for your specific ticket.

Published fares, whether domestic or international fare, no matter what airline, are NON-REFUNDABLE for any reason.  Tickets for flights that originate outside of the U.S., except in some cases, are non-refundable after purchase

 Ticket rules are subject to change at any time by the airlines for reservations not paid for.

We will try our best to keep in touch with you and notify you of any changes by the airlines that might affect your travel and ofcourse, you can always see your most updated flight schedule by going to www.ethiopis.com and using the “Check your reservation status 24/7” link under the Menu.

For baggage questions, flight time status, reconfirmation, or other related issues, contact our agency or call the airlines direct atleast 1 week before your flight date.  Find the airlines’ direct contact numbers on our airlines’ contact page by clicking here
>>Please note:  *Ethiopis Travel is not responsible for problems arising from passport, visa, documentation, luggage or any other non-ticket related issues.
It is the customer’s responsibility to know and take care of all required issues for travel before heading to the airport.  We strongly suggest that passengers contact the airline involved direct at their numbers above or contact our agency atleast 3 days before a scheduled flight to reconfirm flights and make sure that there are no flight time changes by the airlines.    Ethiopis Travel is not responsible for any flight changes or cancellations by the airlines but will offer passengers alternate bookings or full refunds if changes are made by the airlines after tickets are purchased.

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